privacy policy

All data collection processes are to be selected by the user himself using the privacy tool (round blue fingerprint symbol). In addition, the data that the user provides to us voluntarily, for example by using the contact form, is necessarily processed by our service providers so that it is subsequently available to us. All data that you send to us out of your own interest, for example by placing an order or an inquiry, is treated with the utmost care in accordance with the General Data Protection Regulation. You can find out in detail about our obligations, in particular to protect your data, as well as your rights to receive information about data collected or the deletion of stored data, by clicking on the following link (GDPR).

GDPRWhat data do we save?We save all data that you provide to us and that is absolutely necessary for the execution of an order. In addition, data is collected to improve the user experience on our website or to ensure that it functions properly. This data collection is usually anonymous anyway.What happens to the data?First, your data is archived in a customer file. This ensures an effective workflow and therefore a good, high-quality service. Your data will then be used for invoicing, shipping your goods, or commissioning the shipping service provider. For this purpose, your data will only be passed on to service providers who need it to complete the order process, such as the shipping service provider, who would not be able to deliver the shipment without your address. If it is not absolutely necessary as part of the order process or data processing (sending your message to our email account), we will not pass your data on to third parties. All other data, such as correspondence, remains confidential unless it is necessary as part of a burden of proof, and will not be passed on to third parties.

How long will your data be stored? In principle, your data will be retained for as long as required by law. Since we only store the data that is essential for a business relationship and is therefore subject to an archiving obligation, premature deletion of your data is only possible if it does not meet the legal obligation to provide evidence.

Other ways of collecting data: Hemperium GmbH collects traffic data that is required for the website to function and maintain it or for improvements. This is necessary, for example, to operate a mobile version of the website, which automatically recognizes which type of device (PC, smartphone, tablet) the user is using to visit the website in order to improve the user experience by adapting the content to the device. Similar data collection could also be part of the user count in order to keep the website stable when the load is high. As a rule, such data is always stored anonymously and automatically deleted after the purpose has been fulfilled. Data is only passed on to third parties in this regard to contractual partners and the provider of the web space and the online shop in order to fulfill the purpose. If you have any questions about this or would like to request information, please contact us in writing. You are welcome to do this using the contact form on our website or by email. We expressly and completely distance ourselves from the collection of data on embedded content or links due to the lack of any possibility of influence and refer to the data protection declaration of the external operators. Disclaimer: We take our responsibility in accordance with Section 7 Paragraph 1 of the German Telemedia Act (TMG) for the protection of applicable law regarding our information very seriously.

According to paragraph 2, however, there is no obligation within the meaning of sections 8 to 10 to monitor transmitted or stored information or to investigate circumstances that indicate illegal activities. According to paragraph 3, however, if we become aware of illegal activities, we are obliged to delete the relevant content. In order to delete content, the user of our website must report it in order to become aware of it. Liability is therefore only possible after knowledge of a specific violation of law has been obtained. Due to a lack of influence, no liability can be accepted for external content, whether via so-called "links" or embedded via "inline frame". In this case, please contact the operators or persons responsible for the respective source. If a legal violation of the external site is discovered during use, we ask that you notify us immediately in writing, preferably via email, so that the content can be removed as quickly as possible. The linking or embedding of external sources in our website was carried out after appropriate checking if no legal violations were apparent. A regular check of external content for possible legal violations without concrete evidence is unreasonable under current law and is therefore not carried out. Copyright: All content created by Hemperium GmbH and contained on its website is subject to German copyright law. Therefore, any reproduction, distribution or processing as well as any other use, particularly outside the scope of copyright law, requires the written permission of the owner or creator or author of the intellectual property. Downloading and thus copying the website or individual content from it is not permitted for private or commercial purposes unless this serves the purpose intended by the website operator. Consent must always be given in writing.